Our Store Policies

LOVE LIVES HERE

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In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Shipping Policy

 

Process Time:

 

All our orders are processed and shipped within ten business days after purchase order.

 

After the order is shipped and received by the carrier, we will update you with a tracking code to follow your package and see the remaining shipping time.

 

Address Changes:

 

If you would like to change the shipping address for your order, don't hesitate to contact us by email at @info.bt2uofficial.com

Once the order is shipped, we cannot alter the shipping address anymore .

We want BeTru as a streetwear brand and make sure the order gets straight to you.

 

 

Refunds and exchanges

 

To be eligible for a refund or exchange, you must first email us within ten days of receiving the garments at info@bt2uofficial.com to alert us of any damages, then Return the damaged item to us. Upon receiving the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the total purchase price of your item to the card or account we initially received.